Frequently Asked Questions
What does FREDHELLIGH mean?
FREDHELLIGH was made up from the Scandinavian words “Fred” – meaning “peace”; “Hellig” – meaning “holy”, which we twisted to “holiday”, and the letter H that stands for Home. It’s our playful take on those words to mean “Peaceful Holiday at Home”. Read more here
It said that you are an Indonesian brand, but your brand sound European. Why is that?
We love the Scandinavian lifestyle and values that focus on balance, mindfulness, good design, and peace, with time for everything they love doing. Plus, we want a name that can easily take Indonesian products and designs on a worldwide level.
How are my orders delivered?
We use JNE as our delivery courier within Indonesia.
Customers in Jabodetabek (Jakarta metropolitan area) have the option to use Lalamove motorcycle courier for Same Day delivery (goods up to 20kg with max dimension of 40 x 50 x 50 cm)
For International delivery, please email us at hello@fredhelligh.com with your ordered items to get an estimate for your shipping as cost may vary.
Do you have a physical store?
We currently have two outlets in Tangerang and Jakarta, along with several retailer partners. You can find them here
I want to buy gifts for friends. Can I do this on the website?
Of course! We love wrapping gifts for our customers. Shop for your items and when you are ready to check out, tick the Gift Wrap option (additional charges apply), write your message, and complete the delivery address. Once your payment is confirmed, sit back, relax and we will take care of your gifts and deliver them directly.
I am a business and would like to have corporate gifts – can you help me?
We have done many customized corporate gifts and hampers. Contact us at hello@fredhelligh.com to let us know your needs.
Can I exchange or refund my purchase?
We do not give cash refund, but you may exchange your goods within 14 days. Please see our Return Policy.